T E R M S & C O N D I T I O N S
How to order:
Once approved - you can place all your orders through our OrderSpace platform.
Stock:
Please send us your order no later than the 19th March for AW collections and 1st August for SS collections. Any orders that come in after this deadline will not be accepted. If you want to re-order during the season, you may request to do so at any point but we cannot guarantee stock will be available.
Minimum Order:
We ask for a minimum order of £1200, however no minimum order is required for repeat orders during the season.
Pricing:
All retailers will receive 50% off the RRP. Prices are subject to change without notice. You must keep in line with our RRP at all times. Please do not start your end of season sale before the date we specify. You then have permission to discount NQ products in line with our percentage discount. This also applies to discounts throughout the season.
Delivery:
Delivery, insurance costs and any additional bank fees are to be covered by you and will be added to your invoice once your order has been placed. We ship orders from the UK and any import duties that may apply are to be covered by you. For EU orders, we will ship from Portugal so import duties should not apply. You will be given a rough date of delivery with your initial order which will be confirmed nearer the time.
Paying:
Once your order has been placed, you will receive an invoice. You will need to pay a deposit of 50% to secure your order on receipt of your invoice, which will be kept as a cancellation fee if the order is cancelled. If you do not pay your deposit within 14 days, we will cancel your order.
When the season is close to launch and we're ready to send you the stock, the balance must be paid before the order is sent to you. If this is not paid within 14 days, your order will be cancelled and your deposit will be kept.
You can pay through OrderSpace using a credit/debit card, Paypal or separately via bank transfer (for international bank transfers, we recommend using 'Wise' as this allows you to pay the exact amount in £). All fees must be covered by you and will be added to your invoice. Please state in the 'notes' section when placing your order which payment type you're using, so we can add fees to the invoice accordingly.
Payment information :
If paying by bank transfer, please quote your shop name when making the transfer.
Nellie Quats Limited
04-06-05
20233858
For international orders:
IBAN : GB81CLRB04060520233858
SWIFT code: CLRBGB22
Bank Address :
1 Appold Street
London
EC2A 2UT
Once order is shipped:
Please inspect all items on arrival for damage and inform us within 5 days on receipt of items if something is faulty. Returned items will be replaced with new items. We cannot accept returns if it’s outside of that window. We cannot accept returns or exchanges unless faulty. We do not consider inconsistencies (eg slubs) in the weave of linen a fault, as natural imperfections are due to the nature of the fabric and cannot be avoided.
Launch:
We will send you a drop box or google drive file containing imagery of the collection, along with a document containing garment information to use for your online store or social media if you wish. This will normally be sent a couple of weeks before the collection launch.
You must comply with our launch times and not release the product before the set launch date and time. Do not share any images of the collection before the launch date, unless we have shared an image - in which case you are entitled to share the same image.
If you do not comply with our rules around launch, we reserve the right not to stock you in the future.